Help & FAQs
If you have a question you may find an answer in FAQs section.
Have questions not listed above?
Customer Service team is available Monday - Friday, 9am - 5pm (EST)
IS NOURISHLASH SOLD AT ANY OTHER RETAILERS?
NourishLash is exclusively sold online at NourishLash.com.
IS THERE A LIMIT TO HOW MUCH I CAN BUY?
Due to the exclusivity of our product, you can only purchase one offer per transaction.
DO YOU OFFER SUBSCRIPTION PLAN?
At this moment we do not offer subscription plan, your payment is one time.
DO YOU SAVE MY CARD DETAILS?
We never store your credit card details. That's the short answer. The longer answer is, your details are handled with an industry standard called tokenization, which means that we never have access to any sensitive part of your card data. When you enter your credit card information and click on "Pay", we receive a non-decipherable sequence of characters called a token from our payment processor (the certified company that is connected to VISA, MasterCard and other payment networks). This token is used to reference your particular card, without exposing any of its details to us. We can't use this token to get the actual card data that you have entered.
HOW DOES NOURISHLASH WORK?
There are four stages of lash growth: anagen, catagen, telogen and exogen. In the crucial anagen phase (or growth phase), lashes that receive targeted ingredients are more likely to grow longer and stronger. NourishLash serum for eyelashes provides the best vitamins, botanicals and supportive plant stem cells to moisturize, fortify and condition lashes. It helps to create the ideal environment for lashes to flourish and appear longer, thicker and fuller.
WHAT INGREDIENTS ARE IN NourishLash?
NourishLash eyelash serum contains the highest quality ingredients, carefully selected for the ability to deliver real lash-boosting results. Key ingredients include myristoyl pentapeptide-17, myristoyl hexapeptide-16, biotin, hyaluronic acid, grape stem cells, panthenol, green tea extract, red clover flower extract, calcium pantothenate and lecithin.
Ingredients: Water/Aqua, Myristoyl Pentapeptide-17, Myristoyl Hexapeptide-16, Biotin, Sodium Hyaluronate, Vitis Vinifera Fruit Cell Extract, Panthenol, Camellia Sinensis Leaf Extract, Trifolium Pratense Flower Extract, Calcium Pantothenate, Lecithin, Cellulose Gum, Sodium PCA, Sodium Benzoate, Benzoic Acid, Isomalt, Glycerin, Propanediol, Pentylene Glycol, Caprylyl Glycol, Citric Acid, Sodium Chloride, Sodium Glyoxylate, Phenethyl Alcohol, Phenoxyethanol, 1,2-Hexanediol.
WHAT INGREDIENTS ARE IN NOURISHVITA?
Biotin, Vitamin A (Retinyl Acetate), Vitamin C (Ascorbic Acid), Vitamin D3 (Cholecalciferol), Thiamin (Vitamin B1), Riboflavin (Vitamin B2), Niacinamide, Folate (as Folic Acid), Vitamin B12 (as Cyanocobalamin), Pantothenic Acid (as d-Calcium Pantothenate), Zinc (as Zinc Oxide), Copper (as Cupric Acid), L-Lysine Hydrochloride, L-Cysteine, Citrus Bioflavonoids (Citrus aurantium)(Fruit), L-Proline, Horsetail Extract (Equisetum arvense)(Whole Herb), Microcrystalline Cellulose, Croscarmellose Sodium, Stearic Acid, Silica, Magnesium Stearate, Maltodextrin, Hydroxypropyl Methylcellulose, Triacetin, Propylene Glycol.
HOW DO I USE NOURISHLASH?
First:
Gently cleanse by removing makeup and washing away any residue on the eyelids. We recommend washing your face with a mild cleanser and water prior to application. A clean surface will allow NourishLash eyelash serum to better adhere to the lash line. Remember that any oil-based products, including oil-based eye makeup removers, serums and creams, can leave behind a film that creates a barrier between your lashes and NourishLash and can prevent NourishLash eyelash serum from working properly.
Then:
Do not oversaturate application brush: Less is more! Remove applicator brush from the tube, and then turn applicator upside down briefly to allow the product to settle into the brush. Apply a thin layer of serum to the base of the upper and lower lash line, starting at the inner corner of the eye and working outward as though you are applying eyeliner. Allow serum to absorb for a few minutes before applying makeup or skincare products.
Consistency is key to achieve the best results. Apply twice per day, in the morning and at bedtime, for at least 8 weeks. Although eyelashes are the slowest-growing hair on the human body, many users reported noticing more beautiful lashes immediately.
HOW QUICKLY WILL I SEE RESULTS?
The length of time it takes to see results may vary based on genetics, lifestyle, age and body chemistry. When used twice per day as directed, NourishLash may deliver an improvement in the appearance of lash length, volume and thickness in as little as 1 – 2 weeks. (In some cases, it may take up to 4 – 8 weeks to see results.) Remember: Lashes grow slowly, so be patient. Gorgeous eyelashes are coming soon!
IS NOURISHLASH SAFE? ARE THERE ANY SIDE EFFECTS?
NourishLash lash enhancer serum is appropriate for all skin types. As with any skincare product or serum for eyelashes, a patch test is recommended before use. If you develop redness or irritation, discontinue use and consult a physician.
If eye contact occurs, rinse eyes thoroughly with water.
If you are pregnant, nursing, have a medical condition or are taking any medications, consult your physician before using NourishLash eyelash serum.
IS IT SAFE FOR USE DURING PREGNANCY OR WHILE BREASTFEEDING?
We recommend consulting with your doctor before using any skincare product while pregnant or breastfeeding.
CAN I USE NOURISHLASH IF I WEAR CONTACT LENSES?
Absolutely! NourishLash Eyelash Growth Serum is safe for contact lens wearers. Though NourishLash is applied to eyelid skin only, take care to avoid getting the serum in your eyes.
You may try removing your contact lenses before applying NourishLash, and then reinserting them after 10 – 15 minutes.
If you have any concerns, please contact your doctor.
IS NOURISHLASH COMPATIBLE WITH EYELASH EXTENSIONS?
Yes. NourishLash Eyelash Growth Serum does not contain oils or alcohol, so it will not interfere with eyelash extensions.
WHO SHOULD USE IT?
NourishLash eyelash conditioner is designed for use by men and women of all ages who want to improve the look of thin, sparse lashes.
WHAT IF I HAVE QUESTIONS?
For customer service inquiries only, please contact us via live chat. Our Customer Service team is available Monday – Friday 8 am - 5 pm PST. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received, please do not send multiple inquiries or a followups as this will place you at the end of the queue.